Refund policy

We want you to love the glow. If something isn't right, we're here to help.

30-day returns

You may return most items within 30 days of delivery for a refund to your original payment method, as long as the item is unused and in its original packaging with all accessories, manuals and remotes included.

How to start a return

Email us at karder123@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping costs

The customer is responsible for return shipping costs, unless the item arrived defective, damaged or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is defective, damaged or not what you ordered, contact us within 14 days of delivery with your order number and a photo or short video. We'll send a replacement or issue a full refund, including shipping, at no cost to you. In many cases you won't need to send the item back.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.

Non-returnable items

Gift cards, items marked as final sale, and items that have been used, damaged after delivery or are missing parts cannot be returned.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank may take additional time to post the credit.